Satisfaction Guaranteed Policy

At Willow Wood & Designs, we stand behind the quality of our products. If you are not completely satisfied with your purchase for any reason, you may return the item within 60 days of purchase for a full refund or exchange.

Terms:

  1. To be eligible for a refund or exchange, the item must be unused and in the same condition that you received it.
  2. You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).
  3. Refunds will be issued to the original payment method used for the purchase (if purchased online)
  4. Please contact us at willowwoodanddesigns@gmail.com to initiate a return or exchange, include your order number (if purchased online) and reason for return.

Our goal is your complete satisfaction, and we will do our best to ensure that you are happy with your purchase.